Twivo Privacy Policy

1. Information We Collect

We collect information you provide directly and information collected automatically when you use the Services.

Information you provide

• Account information: name, email address, phone number, password and profile data.
• Payment information: billing address and payment instrument details (processed by our payment providers).
• User content: messages, uploaded files, and other content you submit through the Services.
• Communications: information you provide when you contact support or otherwise communicate with us.

Information collected automatically

• Usage data: pages or screens viewed, features used, session duration, and other analytics.
• Device & connection data: IP address, device identifiers, browser type, operating system, and mobile network information.
• Cookies and similar technologies: to enable functionality, analytics, and advertising.

2. How We Use Your Information

We use personal information to:

• Provide, maintain, and improve the Services.
• Process transactions and send related information, including confirmations and invoices.
• Personalize your experience and deliver content tailored to your interests.
• Communicate with you about features, updates, promotions, and security notices.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal obligations and enforce our terms and policies.

3. Sharing & Disclosure

We may share personal data with:

• Service providers: companies that provide services on our behalf (payment processors, hosting providers, analytics, customer support, etc.).
• Affiliates: Twivo-owned businesses and subsidiaries for operational purposes.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• Legal reasons: when required by law or to protect rights, property, safety, or to respond to legal process.
• With your consent: where you have given us permission to share your information.

Where applicable, we require our service providers to use personal data only for permitted purposes and to maintain reasonable security measures.

4. Cookies and Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to operate and improve the Services, personalize content, and analyze trends. You can control cookie preferences via your browser settings. For more targeted advertising choices, consult industry opt-outs such as the Network Advertising Initiative and similar tools applicable in your region.

5. Third-Party Services & Links

The Services may contain links to third-party websites and integrations (e.g., social networks, analytics, payment processors). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy notices.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no security system is impenetrable; we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and legal requirements.

8. International Transfers

Twivo is a global service. Personal data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses, adequacy decisions, or other lawful means.

9. Your Rights

Depending on where you live, you may have rights under applicable privacy laws, including the right to:

• Access or obtain a copy of personal information we hold about you.
• Correct or update inaccurate data.
• Request deletion of your personal information (subject to certain exceptions).
• Object to or restrict processing of your data.
• Receive a copy of your data in a portable format.

To exercise these rights, contact us using the information in the "Contact" section below. We may need to verify your identity before fulfilling certain requests.

10. Children

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it. If you believe we have collected information about a child, please contact us.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act. These include the right to request disclosures about the categories of personal information collected and the right to opt-out of the sale of personal information. To submit a request, please contact us at the address below and mark your request "California Privacy".

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice by posting the updated policy with a new "Effective date". Continued use of the Services after the effective date indicates acceptance of the revised policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us:

• Email: info@twivosocial.com
• Address: H.NO. 299 VILL POST KOOK NAGAR GRANT MOHRAT DEEH, GONDA, PIN: 271312, UTTAR PRADESH, INDIA

For privacy requests, please include your full name, the email address associated with your Twivo account, and a description of your request.